Are you a driven individual who is ready for development and new experiences, both in the market and in your professional role? We at Tendium are looking for a Customer Success Manager who wants to work with a groundbreaking product.

Why Tendium

Tendium is a fast-growing startup that develops innovative AI-based software to streamline and simplify work with public procurement. This is a unique opportunity to work in an incredibly committed team at the beginning of an exciting journey. We are a young and agile company with some of Sweden's sharpest minds who work in a flat hierarchy to bring out the best in each employee. Because we are growing rapidly, there are constantly new opportunities and new projects within the company. We are looking for talented, value-driven and goal-oriented people who want to take part in taking the company to new heights. We would also like to see that you are curious to learn more about all aspects of the company.

The Job

We are looking for a talented Customer Success Manager to join our team and help us take our AI-driven SaaS product to the next level. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by helping them achieve their goals through the effective use of our software.

We are looking for candidates who have previous experience in either customer support or customer success, are entrepreneurial, and are used to taking initiative and running their own projects. You should ideally have experience working in digital CRM tools such as Hubspot or Salesforce. As Customer Success Manager at Tendium, you will be part of our commercial team, which currently consists of both Marketing and Sales. You will primarily work with existing customers and look to maintain strong relationships, ensure contract renewals and identify upsell and cross-sell opportunities. You, therefore, need to be ready to roll up your sleeves, pick up the phone and take the initiative for meetings. Most of our meetings are held digitally, but physical meetings also occur.

The role will be offered full-time and is a permanent position with a 6-month trial period, fixed salary and commission.

As a Customer Success Manager at Tendium, your main focus will be to:

• Build and maintain strong relationships with customers to understand their goals, challenges, and pain points.

• Develop and execute a customer success plan to help customers achieve their desired outcomes and business goals.

• Provide ongoing support and guidance to customers using our platform.

• Monitor and analyze customer usage and provide recommendations to improve the adoption and usage of our platform.

• Engage with customers to ensure that they renew their subscriptions for our platform.

• Identify upsell and cross-sell opportunities and work with the sales team to close deals.

• Be the voice of the customer and provide feedback to our product and engineering teams to improve our platform.

• Collaborate with the marketing team to create customer case studies, testimonials, and other materials that showcase the success of our customers.

• Resolve customer issues and ensure customer satisfaction.

• Measure and report on customer success metrics, such as retention rate, customer satisfaction score (CSAT), and net promoter score (NPS).

Are you who we are looking for?

We are looking for candidates with high drive and a burning passion for Customer Success. If you are passionate about helping customers succeed and want to work in a fast-paced and innovative environment, we would love to hear from you! Together, we make public procurement simpler, more efficient and more modern.

Qualifications:

• 2+ years of experience in customer support, customer success, account management, or a related field in a SaaS company.

• Excellent communication, presentation, and problem-solving skills.

• Ability to work independently and manage multiple customer accounts simultaneously.

• Familiarity with AI technologies and their applications in business.

• Strong organizational skills and attention to detail.

• Fluent Swedish

Advantageous qualifications:

• Bachelor's degree in business, marketing, or a related field.

• Experience working with enterprise-level customers.

• Familiarity with customer success tools.

• Experience in a fast-paced startup environment.

Application

Are you the one we need? We are constantly recruiting, so please send your application as soon as possible. The first interview is held digitally and we attach great importance to personal suitability.

Or, do you know someone who would be a perfect fit as a CSM with us? Tip the person and share our ad.

For questions and concerns, contact:

Oliver Streams (Head of Recruitment)

(oliver.streams@tendium.com)

Please find additional information on our recruitment process here.